FAQ
Payment
Orders $100 and up are automatically discounted. The more you shop, the more you save.
discount order Value
5% $100-$174.99
10% $175-$249.99
15% $250+
Shipping Times
Your order will ship via USPS, UPS or UPS Surepost, depending on what shipping option you select at checkout. Same day shipping for orders placed until 12 PM PST. Details of the various shipping options are outlined below:
We ship only within the continental United States. We do not currently ship to PO boxes, APO, or FPO addresses or internationally. All flat rate shipping orders over $49 will ship for free.
Flat Rate Shipping - on orders over $49
Ground Shipping - UPS
3 Day Select - UPS
2nd Day Air - UPS
Next Day Air Saver - UPS
Next Day Air - UPS
Next Day Air Early AM - UPS
Prices may vary due to weight.
See below for approximate delivery times based on what zone you’re shipping to. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time may vary.
Returns & Refunds
Please note that it’s currently not possible to change your shipping address and change or cancel an order once you placed it. To check the delivery status of your order, click on “Track My Order” in your shipment notification email.
Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Clothing Shop Online within 30 days of the purchase date subject to the Return Policy below:
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Should you wish to return goods fill out the form below.
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Should you wish to cancel or exchange an order, simply fill out the form below for the goods you do not want to keep and place a new order for the goods you require.
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Please include a copy of the invoice with your return to ensure proper credit in a timely manner.
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All returns must be authorized by Clothing Shop online in advance (our warehouse can’t accept returns without a valid return number).
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Clothing Shop Online can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
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If you have a problem or discrepancy (including shortages, damages, etc) with an order please fill out the form below within 72 hours of receiving goods.
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If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
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All returned or refused shipments are subject to outbound freight charges and return freight charges.